Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your data in Malaysia.
Introduction
It’s tempting to think your information is invisible online, but much of what you share—knowingly or not—is part of how modern websites operate. At Pelaginova, privacy is a core value, and we take meaningful steps to ensure your personal data is handled responsibly. Our Privacy Policy explains what information we collect, how it’s used, and your choices as a user in Malaysia.
Property questions and personal data can be more closely linked than you expect. We update this policy to reflect new legal standards, and review our practices regularly for transparency and compliance. If you have concerns or wish to exercise your rights, our support team is available for any inquiries.
How we collect data
We collect personal information only when necessary to deliver services, respond to your requests, or comply with legal obligations. Information is gathered through forms, communications, and automated tools.
Information you provide directly
- Name, email address, and contact details provided through forms.
- Information submitted when making inquiries or providing feedback.
- Preferences or settings selected on our platform.
- Details included in communications with our support team.
- Any documents or files voluntarily uploaded to our site.
Automatically collected information
- Device type and browser used to access our website are logged automatically.
- IP address and access times are recorded for security and analytics.
- Pages visited and actions taken on our platform are tracked automatically.
- Referrer URLs help us understand how users find our site.
- Session duration is logged for performance monitoring.
How we use your data
Collected data is used to provide services, respond to your inquiries, enhance site security, and improve our content. We use personal information only for its intended and legitimate purposes.
- Processing inquiries sent via contact forms.
- Customizing content and user experience.
- Maintaining site security and integrity.
- Fulfilling legal or regulatory requirements.
- Conducting analytics to improve our services.
- Communicating updates or service changes.
- Managing your account and preferences.
Our promise: We are committed to protecting your privacy and treating your information responsibly. Our practices are designed to comply with Malaysian law and international standards. We regularly review our policies to ensure transparency and trust.
Data sharing
Your data may be shared with trusted service providers or regulatory bodies as required by law. We do not sell your personal information to third parties. Sharing is limited to what is necessary for service delivery or compliance.
Service providers
We work with service providers to support website hosting, analytics, and communications. Providers are carefully selected and required to uphold data privacy standards in line with Malaysian regulations.
Legal obligations
We may process or retain information as required by law, court order, or regulatory requirements in Malaysia.
Anonymous statistics
We collect anonymous statistics to improve our services, track site usage, and identify trends. No identifiable information is linked to these statistics.
Your rights
You have the right to access, correct, delete, or restrict the processing of your data, as well as to object to certain uses and request portability. Our team is committed to supporting your rights and providing information about how your data is handled.
- You may request access to your personal data collected by Pelaginova at any time.
- You can request correction of inaccurate or incomplete personal data.
- You may request deletion of your personal information held by us.
- You may request a copy of your data in a commonly used electronic format.
- You may object to certain uses of your personal data.
- You may restrict how your data is processed in certain circumstances.
To exercise your rights under this policy or request further information, please contact our support team via the details below. We handle all requests in line with Malaysian law and aim for timely responses.
How we protect your data
We use technical and organizational measures to keep your information safe, including access controls, regular monitoring, and encryption where appropriate. Security is a shared responsibility and we encourage strong personal data practices.
Technical measures
- Use of encrypted connections (SSL/TLS) for data transfer.
- Firewalls and intrusion detection systems protect our servers.
- Data backups and secure storage protocols are maintained regularly.
- Ongoing vulnerability assessments and security updates are conducted.
Organizational measures
- Restricting data access to authorized staff only.
- Training employees on privacy and data security protocols.
- Regular audits of data handling procedures.
- Confidentiality agreements with relevant staff and partners.
Data retention
Personal data is kept only as long as needed for operational, legal, or regulatory requirements. Once data is no longer required, it is securely deleted or anonymized.
- Account-related data includes your registration details and login history.
- Information about site usage, such as visited resources and time spent on pages.
- This may include emails exchanged with our team or messages sent via our contact form.
- Includes payment details only if required for specific services.
- We collect limited marketing data, such as whether you opt-in to updates.
Retention periods may vary depending on the type of information and applicable regulations.
International transfers
Personal information may be transferred outside Malaysia only where necessary for service delivery or legal compliance. We ensure all transfers meet relevant privacy protections and contractual safeguards.
- Data is transferred using secure, encrypted channels.
- International transfers comply with Malaysian privacy laws and contractual safeguards.
- We review our vendors’ privacy practices before sharing data abroad.
- Transfers are limited to essential service needs only.
Cookies and tracking
Cookies are used to enhance your browsing experience, remember preferences, and analyze site usage. Essential cookies enable basic site functionality, while optional cookies can be managed in your settings.
Types of cookies used
- Necessary for site functionality and cannot be disabled in our systems.
- Collect data on site performance and visitor interactions to improve functionality.
- Remember your preferences and customize content based on your selections.
- Enable enhanced features and remember user choices for convenience.
You can manage your cookie preferences via your browser settings or our cookie notice.
Policy changes
We may update this Privacy Policy to reflect changes in law or our practices. Major updates will be communicated to users, and continued site use constitutes acceptance of the revised policy.
- We will notify you of material policy changes.
- Updates may be communicated via email or on our site.
- We encourage you to review our policy regularly for any changes.
- Your continued use after updates indicates acceptance.
Please check this page periodically for the latest information.
Contact us
For privacy concerns, data requests, or questions about this policy, please contact our support team. We aim to respond promptly and address all inquiries within a reasonable time frame.
Pelaginova
Mercu 2, Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
Phone: +60 7-053 4608
Email: content@pelaginova.world
Last reviewed August 10, 2026 for accuracy and compliance.
This Privacy Policy is effective as of August 10, 2026.